Delivery, Refund & Return Policy
Delivery Policy
- Standard Delivery is 3 working days ( excluding weekends / bank , public, mercantile, holidays / and any other special holidays declared by the government)
- Orders placed after 17.00 Hours, will be carried forward to immediate next working day
- Special Delivery can be arranged for orders within Colombo 1-15 and suburbs with a premium fee
- Due to prevailing situation in the country, orders to lock down areas may get delayed
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
RETURN AND REFUND POLICIES
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
Buyclick will process a refund based on the following:
- The item is faulty/damaged or is not of acceptable quality, or
- The product does not match the sample or our description as listed on the Buyclick.lk website
Please contact our Call Centre via email/call within 2 working days of receipt of product, and we will make arrangements to return the product to us, in order for our team to evaluate and process the replacement or a refund.
Note - In the event of a replacement, Buyclick.lk customer care team will coordinate with relevant supplier/s for replacement of faulty product/s. However, time line for the replacement may vary from supplier to supplier.
Buyclick.lk will work closely with each supplier to expedite the replacement.
- The product must be returned in the original and undamaged manufacturer packaging / box. This includes but not limited to, original tags, warranty cards, accessories any free items.
- If a product is returned to us in an inadequate condition, Buyclick reserves the right to send it back to you.
- The processing time for refunds via debit/ credit card payments will be processed within 5-7 working days. However, orders placed via bank instalment option/facility, may take longer than 7 working days to process, and can vary. This timeline is provided after taking into account the time taken by various banking institutions and their processes.
Note: Refunds for change of mind will not be accepted. Products/ services under flash deals are limited time and limited stock promotions that once ordered and paid are non-refundable.
The Voucher Codes on offer must be utilized (redeemed) during the promotion period/timeline of the Voucher Code. Buyclick.lk is not liable for failure to redeem the voucher.
CANCELLATIONS:
Cancellations of orders placed on Buyclick.lk are not allowed. However, the exceptions are:
- order can be cancelled if the order has not yet been processed on the Buyclick system and/or before midnight the same day of placing the order.
- Cancellations (for e.g. due to an error in software application) may be effected via the Site provided that the product has not been processed on the Buyclick system.
- Buyclick reserves the right, to retain any portion of fees retained by the bank (if any) as a result of the cancellation.
UNAVAILABILITY OF PRODUCT / PRODUCT OUT OF STOCK
Buyclick.lk only acts as an intermediary between the customer and the supplier for products advertised on Buyclick.lk platform. Inventory of all products are not managed nor maintained by Buyclick.lk.
Some products may become unavailable or become out of stocks (OOS) from time to time due to overselling by the suppliers. However, the product/s may show online as available for purchase on Buyclick.lk if the supplier has not promptly informed us of the fact that the product is unavailable for them to supply us.
- In such circumstances Buyclick.lk does not accept any liability whatsoever for the fulfillment of your order/s.
- In the event of a stock unavailability, Buyclick.lk will inform the customer within 3 working days, and the payment can be refunded as per the “Refund and Returns Policy” guide lines.
- Customer acknowledges and agrees that the only remedy available for unavailability of product is the refund of the money paid.
Please note that placement of an order including the payment of the order value by the Customer will be construed as an offer. When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (Email stating that “Your order on Buyclick.lk has been placed”). The Order Confirmation E-mail is an acknowledgement that we have received your order and has been passed for processing and does not confirm acceptance of your offer to buy the product(s) that you have ordered. We only accept your offer, when we have commenced delivery after the supplier has released the product.
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
Online store of household appliances and electronics
Then the question arises: where’s the content? Not there yet? That’s not so bad, there’s dummy copy to the rescue. But worse, what if the fish doesn’t fit in the can, the foot’s to big for the boot? Or to small? To short sentences, to many headings, images too large for the proposed design, or too small, or they fit in but it looks iffy for reasons.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required. It's content strategy gone awry right from the start. If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader.
