Shipping Policy
At Ceylon Science, we aim to deliver your products safely and on time. Please review our shipping policy below:
Delivery Locations
We currently deliver island-wide across Sri Lanka.
International shipping is not available at the moment.
Delivery Timeframes
Colombo & Suburbs: 1–3 working days
Other Districts: 3–7 working days
Delivery times may vary depending on product availability, order volume, and courier schedules.
Shipping Charges
A standard delivery fee will apply based on your location and order weight.
Shipping cost will be displayed at checkout before you confirm your order.
Order Processing
Orders are processed once payment is confirmed (for Bank Transfers and Card Payments).
For Cash on Delivery (COD) orders, processing begins immediately after order confirmation.
You will receive a confirmation email/SMS with your order details after placing your order.
Delivery Method
We use trusted third-party courier services for safe and reliable delivery.
Please ensure that the delivery address and contact number provided are accurate to avoid delays.
Cash on Delivery (COD) Orders
COD is available across Sri Lanka.
Please ensure cash payment is ready at the time of delivery.
Delays
While we strive to meet delivery timeframes, unforeseen circumstances such as weather conditions, courier delays, or public holidays may affect delivery times.
In such cases, we will keep you informed.
Contact Us
For any questions regarding shipping, feel free to contact us:
📧 Email: [email protected]
Refund Policy
✅ Refunds:
– Refunds will be processed once the returned product is inspected and approved.
– Refunds may take 5–7 working days, depending on your payment method (Bank transfer or card).
– If you received a damaged or incorrect product, we will replace it at no extra cost.
Cancellation / Return / Exchange Policy
We want you to be fully satisfied with your purchase.
✅ Returns:
– Products can be returned within 3 days of delivery if they are unopened, unused, and in original packaging.
– For health and safety reasons, opened or used supplements, teas, and cosmetics cannot be returned.
✅ How to Request a Return:
Please contact us via email:Â [email protected]Â or call us at +94767453453 with your order number and reason for return.